Disciplinary and Grievance Training for Employers and Managers

 A conduct concern does not automatically tell a manager what action to take. They may need to consider what has happened, whether the matter can be addressed informally and whether a formal disciplinary process is appropriate.

Disciplinary training for managers helps those responsible for employees understand these distinctions and approach disciplinary situations more confidently.

Aereus can also provide disciplinary process training focused on the practical issues managers may encounter as a matter progresses. Where a business wants managers to better understand its formal approach, disciplinary procedure training can help connect that procedure with the decisions they may need to make in practice.

 Managing disciplinary procedures can involve difficult judgement calls. A manager may be dealing with disputed facts, different accounts of an incident or behaviour serious enough for dismissal to be considered.

There is also an important distinction between matters that can be dealt with informally and those requiring a formal response.

Aereus's employment disciplinary training approaches these situations from an employment law perspective. The aim is not to turn managers into employment law specialists, but to help them understand what they need to consider and recognise when further advice may be necessary.

 An employee grievance can cover a wide range of workplace concerns. Some complaints may be relatively straightforward, while others can involve ongoing disagreements, repeated complaints or wider issues between employees and managers.

Grievance training for managers can help managers understand how to approach these situations and consider what the employee is actually raising before deciding what should happen next.

That can be particularly valuable when dealing with somebody who has complained repeatedly. The fact that an employee is a serial complainer does not remove the need to understand the complaint in front of you.

 Having a written procedure is one thing. Knowing how to apply it to a real workplace complaint is another. Grievance procedure training can help managers make that connection. It provides an opportunity to consider how complaints develop in practice and the employment law issues that may need to be kept in mind while they are being managed.

Aereus's employment grievance training can be shaped around the situations your managers are likely to encounter rather than requiring your company to work through a generic programme.

If you already have an internal HR team or use an external HR consultant, training can complement that support by helping managers develop their own understanding of disciplinary and grievance matters.

 Workplace problems do not always fall neatly into one category. A disciplinary issue may lead to a grievance, or an employee may raise a complaint while another process is already taking place. This can make an already difficult situation more complicated for the manager responsible for handling it.

Training can explore how managers should think about overlapping issues and recognise when they need specialist employment law support. It gives them a practical framework for understanding the situation without suggesting there is one standard answer for every workplace dispute.

Clare Nicolaou qualified as a solicitor in 2009 and has worked in both private practice and in-house. Her experience spans retail, telecommunications, transport and logistics, hospitality, housing, education and charities. She also has particular expertise in Employment Tribunal representation. This professional experience brings a useful perspective to training on disciplinary matters, grievances and the workplace disputes that can develop around them.

Training is delivered by an experienced employment solicitor and focuses on practical employment law rather than unnecessary legal jargon. Employers looking for expert input can speak directly with Clare about the situations their managers need help understanding. The training is not presented as a certified disciplinary or grievance qualification. Its purpose is to give managers practical knowledge they can apply when dealing with employee issues at work.